Frequently Asked Questions
1. What is Metavik?
1. What is Metavik?
Metavik is a custom printing brand that creates high-quality aluminium metal sheet prints for wall decoration, photography, and interior design.
We focus only on aluminium (metal) prints – no canvas, no paper prints
2. What products do you offer?
2. What products do you offer?
We specialize in:
- Aluminium (metal sheet) photo prints
- Wall art photography prints
- Custom image printing on metal panels
3. Where is Metavik located?
3. Where is Metavik located?
Metavik is based in the Netherlands.
Address:
4817NL Breda
Noord-Brabant
Netherlands
4. What sizes are available?
4. What sizes are available?
We use standard European sizing in centimeters (cm):
- 20×30 cm
- 30×40 cm
- 40×60 cm
- 50×70 cm
- 60×90 cm and larger
5. How long does production take?
5. How long does production take?
All aluminium prints are custom-made.
- Production time: 2–5 business days
During busy periods or holidays, production may take slightly longer.
6. Do you ship internationally?
6. Do you ship internationally?
Yes, we ship across Europe, including:
- Netherlands
- Belgium
- Germany
- Other EU countries
7. How much is shipping?
7. How much is shipping?
Shipping cost depends on product size and destination.
Smaller aluminium prints have lower shipping costs, while larger prints require more secure packaging and higher shipping fees.
8. How is the print quality?
8. How is the print quality?
We use high-resolution professional printing on aluminium metal sheets.
Benefits include:
- Sharp image detail
- Vibrant color reproduction
- Scratch-resistant surface
- Long-lasting durability
- Modern glossy or matte finish depending on selection
8. How is the print quality?
8. How is the print quality?
We use high-resolution professional printing on aluminium metal sheets.
Benefits include:
- Sharp image detail
- Vibrant color reproduction
- Scratch-resistant surface
- Long-lasting durability
- Modern glossy or matte finish depending on selection
9. Are colours exactly the same as my screen?
9. Are colours exactly the same as my screen?
Small variations in colour may occur due to:
- Screen brightness
- Device calibration
- Printing process differences
We always aim for the closest and most accurate colour reproduction possible.
10. Can I cancel my order?
10. Can I cancel my order?
Orders can only be cancelled shortly after purchase and before production starts.
Once production begins, cancellation is not possible because each item is custom-made
11. Do you accept returns?
11. Do you accept returns?
Because all products are custom-made aluminium prints, we do not accept returns or exchanges for:
- Change of mind
- Wrong size selection
- Customer-uploaded image issues
12. What if my order arrives damaged?
12. What if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
We will review the issue and may offer:
- Replacement
- Partial refund
- Full refund (if applicable)
13. Who pays return shipping?
13. Who pays return shipping?
If a return is approved due to customer-related reasons, the return shipping cost will be equal to the original shipping cost paid at checkout.
If the issue is caused by Metavik (damage, printing error, wrong item), Metavik will cover all shipping costs.
14. How long does refund take?
14. How long does refund take?
Refunds are processed within 5–10 business days after approval.
Bank processing time may vary depending on your payment provider.
15. How do I track my order?
15. How do I track my order?
Once your order is shipped, you will receive a tracking number to follow your delivery.
16. What happens if my package is lost?
16. What happens if my package is lost?
If a package is lost during transit, we will investigate with the courier.
If confirmed lost, we will offer a replacement or refund.
17. Can I request custom sizes?
17. Can I request custom sizes?
Yes, custom sizes may be available depending on production capability. Please contact us for special requests.
17. Can I request custom sizes?
17. Can I request custom sizes?
Yes, custom sizes may be available depending on production capability. Please contact us for special requests.
18. How can I contact Metavik?
18. How can I contact Metavik?
Phone: +31 687377713
Website: metavik.nl
Email: contact@metavik.com
19. Why choose aluminium prints?
19. Why choose aluminium prints?
Aluminium prints are modern, durable, and premium-quality wall art solutions.
They are:
- Lightweight yet strong
- Fade-resistant
- Moisture-resistant
- Perfect for modern interior design
19. Why choose aluminium prints?
19. Why choose aluminium prints?
Aluminium prints are modern, durable, and premium-quality wall art solutions.
They are:
- Lightweight yet strong
- Fade-resistant
- Moisture-resistant
- Perfect for modern interior design