Refund policy

Refund & Return Policy – Metavik

At Metavik, every aluminium and metal print is custom-made to order. Our refund and return policy is based on common European print industry standards used by premium photo product companies, where personalized items are produced specifically for each customer.

Custom-Made Products

All Metavik products are produced individually after an order is placed.

Because of this personalized production process, we do not accept returns, exchanges, or refunds for:

  • Change of mind
  • Wrong size selection
  • Incorrect image uploaded by the customer
  • Color differences due to screen or display settings
  • Incorrect delivery details provided by the customer

Customers are responsible for carefully reviewing all order details before completing checkout.

Order Cancellation

Orders can only be cancelled shortly after purchase and only before production begins.

Once production or printing has started, cancellation is no longer possible because each item is custom-made.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or not as described, you must contact Metavik within 48 hours of delivery.

To process your claim, please provide:

  • Order number
  • Clear photos of the product
  • Photos of the packaging
  • A description of the issue

After review, Metavik may offer:

  • A replacement product
  • A partial refund
  • Or a full refund depending on the situation

Return & Refund Shipping Cost Policy

If a return is approved, the return shipping cost will be equal to the original shipping cost paid at checkout.

This means:

  • The customer generally pays the same shipping cost for returning the product as was paid for delivery
  • Shipping cost depends on product size and weight

However, Metavik will cover all shipping costs (both delivery and return) if the issue is caused by:

  • Production error
  • Printing defect
  • Wrong item sent by Metavik
  • Damage during shipping

Lost Packages

If a package is confirmed as lost during transit, Metavik will investigate the issue with the carrier.

If the shipment is officially declared lost, we may offer a replacement or refund.

Refund Processing Time

Approved refunds are processed within 5–10 business days.

Depending on your bank or payment provider, additional time may be required for the amount to appear in your account.

Unauthorized Returns

Returns sent without prior approval will not be accepted.

Customers must contact Metavik before sending any return.

Final Notes

Because all products are custom-made, our policy is designed to balance customer protection with production costs and logistics, following standard practices in the European photo printing industry.

Contact Information

Metavik

Phone: +31 687377713
Website: metavik.nl
Email: contact@metavik.com
Address: 4817NL Breda, Noord-Brabant ,Netherlands